At Stella Curtains & Blinds the health and wellbeing of our CLIENTS and TEAM is our FIRST priority. We are following the Coronavirus situation closely and are committed to minimising risk wherever possible. We are OPEN for business and following STRICT Department of Health Guidelines and in many areas have put in place measures above and beyond those required by the Department of Health.

We wish everyone the best health a at this time and thank all our clients for their ongoing support. Please find below our procedures and policies which we will continue to update as improvements arise.

In-home measure & quote appointments:

All Stella Curtains & Blinds have been instructed on safe hygiene practices to ensure their safety and yours. They will be using hand sanitiser before and after attending any premises, wearing a mask and sanitising equipment. They ARE and HAVE BEEN implementing effective social distancing (separation of 1.5m) whilst in your home (this obviously includes no hand shaking).

Policies include:

1. All sales staff wash our hands before and after every client. Each vehicle is equipped with face masks and gloves (if you want our Stella Curtains & Blinds team to wear them please let them know they are HAPPY to accommodate) and hand sanitiser. We clean our vehicles daily with sanitiser.
2. All clients are being asked prior to a lead being booked in and a sales person going to site the following questions:
   a. Have you or anybody at your premises been travelling in the last 14 days
   b. Are you or anybody at your premises in self-isolation or quarantine.
3. We can provide over the phone quoting support or by face-time.

Showroom Appointments:

1. Clients coming to the showroom are by appointment only.
2. We only allow one client per visit.
3. The showroom meeting room is being cleaned before and after every visit.
4. All clients visiting our showroom will be asked the following questions:
   a. Have you or anybody coming to the meeting been travelling in the last 14 days
   b. Are you or anybody coming to the meeting been in self isolation or quarantine

Installation Related Processes:

We implement safe hygiene practices and will sanitise all equipment before entering your home. They will be wearing mask and gloves and disinfecting all surfaces and handles after installation; before leaving your home. They will be implementing effective social distancing (separation of 1.5m) whilst in your home (this obviously includes no hand shaking).

Policies include:

1. All clients are being asked prior to installation the following questions:
   a. Have you or anybody at your premises been travelling in the last 14 days
   b. Are you or anybody at your premises in self isolation or quarantine
2. We are following strict policy no clients will be visited if they are at risk of coronavirus.
3. Wash hands before and after each client (can be at the clients site).
4. Have face mask available to be worn on site if client requires it or if you feel like you want to wear it.
5. Have gloves available to be worn on site if client requires it or if you feel like you want to wear it.
6. Pine-o clean and sanitisers for all vehicles – wipe and clean vehicle console and door handles after each day.

All staff travel has been cancelled and effective self-isolation procedures are in place and being followed.